Problem solving

The fundamental tension in UX design is that we don’t know what we don’t know. Assertive Instincts hide these gaps in our understanding. If the are especially assertive they can actually slow down better understanding. The only way forward is to question our assumptions, but this is a hard way to live! If you question everything, you accomplish nothing.

But when we are creating new AI products that react to users in complex ways, it’s dangerous to just follow our gut. New solutions almost always reveal new problems. We must challenge our assumptions. It’s more than a simple “Blind Yes” or a “Defiant No”. It’s a nuanced series of “How” questions that unlock deeper insights.

Source: Assertive Instincts – Scott Jenson

How are our assertive instincts affecting the teaching in the classroom? It’s never black and white.

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